Shipping policy

This Shipping & Delivery Policy explains how Cizren processes orders, provides tracking where available, and estimates delivery times.

1. Order processing

Orders are normally processed within 1-3 business days after the order is placed and payment is accepted. Business days exclude weekends and public holidays. Processing may take longer when additional verification is required, information is incomplete, or order volume is unusually high.

2. Estimated delivery time

After an order is dispatched, estimated standard delivery is 15-30 business days. Delivery estimates are not guaranteed arrival dates. Actual transit time may vary because of destination, carrier operations, customs procedures, holidays, weather, local delivery conditions, or other circumstances outside our reasonable control.

3. Shipping charges

Available shipping options and any applicable shipping charges are shown during checkout before the order is submitted. A shipping promotion applies only when it is expressly displayed on the website or at checkout and the order meets the stated conditions.

4. Tracking

When tracking is available, tracking details will be sent to the contact information associated with the order after dispatch. Carrier systems may require additional time before the first tracking scan appears.

5. Address accuracy and changes

Customers are responsible for entering a complete and accurate delivery address. If you identify an address error, contact us as soon as possible. We cannot guarantee changes once processing or carrier handoff has begun.

6. Delays, lost parcels, and delivery problems

If tracking appears delayed, shows an unexpected delivery status, or the parcel cannot be located, contact service@cizren.com with your order number and tracking details. We will review the available information and explain the next steps. A carrier investigation may be required before a final resolution can be provided.

7. Customs, duties, and import charges

International shipments may be subject to customs duties, import taxes, or fees imposed by the destination jurisdiction. Responsibility for those charges depends on the destination and the shipping arrangement. Customers should review any applicable local import requirements before ordering.

8. Contact

Email: service@cizren.com | Phone: +1 9294511308