Privacy policy

This Privacy Policy describes how Cizren, operated by Guangzhou Medao Technology Co., Ltd. ("Cizren," "we," "us," or "our"), collects, uses, discloses, and otherwise handles personal information when you visit https://cizren.com/, place an order, contact customer support, interact with our advertising, or otherwise use our store.

1. Information we collect

Depending on how you interact with Cizren, we may collect personal information such as your name, billing and shipping addresses, email address, telephone number, order and product information, payment and transaction information, customer-service communications, return and refund information, and preferences or other information you choose to provide.

When you browse the website, we and our service providers or advertising partners may automatically collect technical and usage information such as IP address, browser and device information, browser user-agent, operating system, country, language, time zone, approximate location derived from technical signals, referring URLs, pages and products viewed, search activity, cart, checkout and purchase events, advertising interactions, and cookie, pixel, or similar identifiers and preference signals.

We may use cookies, pixels, scripts, APIs, log files, and similar technologies for website functionality, security, preferences, analytics, advertising, attribution, and campaign measurement.

2. How we use personal information

· Process payments, orders, shipments, returns, refunds, and other transactions.

· Provide order confirmations, service notices, tracking information, and customer-support responses.

· Maintain, troubleshoot, secure, and improve the website and its features.

· Detect, investigate, and prevent fraud, misuse, security incidents, or unauthorized activity.

· Understand website and product interactions and measure store performance.

· Measure advertising effectiveness and attribute visits, purchases, or other events to advertising campaigns.

· Create or support advertising audiences and, where permitted, show advertising that may be more relevant to users.

· Optimize marketing campaigns and advertising performance.

· Comply with legal, accounting, tax, recordkeeping, and regulatory obligations.

3. Cookies, pixels, and similar technologies

Cizren uses cookies and similar technologies to support essential store functions, maintain cart and checkout features, remember preferences, protect the website, understand performance, and support analytics and advertising. We also use advertising technologies such as pixels, cookies, scripts, APIs, or comparable integrations provided by advertising partners, including AppLovin.

Where required by applicable law, non-essential advertising or measurement technologies are subject to the choices provided through our cookie consent or privacy preference mechanism. Users may manage applicable choices through the website privacy controls, browser or device settings, recognized privacy signals, or other legally required opt-out mechanisms. Deleting cookies, resetting device identifiers, or switching browser or device may require choices to be made again.

4. AppLovin advertising and measurement services

Cizren uses AppLovin advertising and measurement services to promote products, measure advertising performance, understand whether advertising contributes to website visits or purchases, perform attribution and analytics, and improve or optimize advertising campaigns. Where enabled, AppLovin technologies may include a web pixel, cookies, scripts, APIs, or similar advertising and measurement integrations.

Information that may be shared with or collected by AppLovin

Depending on the AppLovin integration enabled on the website, user choices, browser or device settings, and applicable law, we may transmit information to AppLovin or permit AppLovin to collect information such as IP address; browser and device information; HTTP request and user-agent information; country, language, time zone, and approximate location; user or advertising identifiers where available; product views and browsing events; search activity; products considered or added to cart; checkout and purchase events; purchasing history; advertising interactions and attribution information; and consent, tracking, or privacy preference signals.

Where permitted and where provided through the ecommerce or advertising integration, information made available to AppLovin may also include identifiers or contact/location information such as email address, telephone number, city, state, country code, or postal/ZIP code. The exact information processed depends on the integrations enabled, permissions, user choices, and applicable law.

How AppLovin-related data is used

· Delivering and operating advertising services.

· Advertising attribution, campaign measurement, analytics, and reporting.

· Advertising optimization and audience-related functions.

· Understanding interactions with advertisements and the Cizren website.

· Serving interest-based or more relevant advertising where permitted.

· Fraud prevention, security, and service integrity.

· Improving AppLovin advertising services and technologies, including AI-powered technologies where applicable.

· Compliance with legal and regulatory requirements.

For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/

5. AppLovin consent and privacy choices

Where applicable law requires consent before AppLovin advertising or measurement technologies process personal information, we use a cookie banner or comparable privacy preference mechanism designed to identify AppLovin and the relevant technologies, provide notice, obtain the required choice before non-essential processing begins, and respect later changes or withdrawals of consent.

We seek to honor applicable privacy choices, including opt-outs from interest-based or targeted advertising, applicable sale/share opt-outs, consent withdrawals, browser- or device-based privacy signals we are legally required to recognize, and other rights available under applicable law. We also implement processes intended to pass required consent or privacy signals to AppLovin where applicable.

Changing advertising preferences does not necessarily prevent all advertising from appearing; advertising may continue but may be less personalized.

6. Other service providers and third parties

In addition to AppLovin, we may make relevant information available to Shopify and ecommerce infrastructure providers, payment processors, shipping and fulfillment providers, customer-support services, analytics providers, fraud-prevention and security providers, advertising platforms, measurement and attribution providers, and other technical service providers that help operate the store.

We may also disclose information when required by law or valid legal process, to investigate fraud or security incidents, to protect rights and safety, or in connection with a merger, acquisition, financing, restructuring, sale, or transfer of business assets, subject to applicable requirements.

7. Data retention and security

We retain personal information for as long as reasonably necessary for transaction administration, customer service, returns and refunds, fraud prevention, legal compliance, dispute resolution, and recordkeeping. Third-party service and advertising providers maintain information according to their own practices and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of internet transmission or electronic storage can be guaranteed completely secure.

8. Your privacy rights and choices

Depending on where you live, applicable law may provide rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent where processing relies on consent; opt out of certain targeted or interest-based advertising; opt out of certain sales or sharing of personal information where applicable; or appeal certain privacy-request decisions where provided by law.

To submit a privacy request, email service@cizren.com. We may need to verify your identity before completing certain requests. Where a privacy preference or opt-out control is available through the website, you may also use that mechanism.

9. Children's information

Cizren is intended for general online shoppers and is not designed to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the situation.

10. International processing

Cizren, our service providers, and our advertising partners may process personal information in countries other than the country where you live. Privacy laws differ between jurisdictions. Where required, we take steps intended to support lawful international processing and transfers.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in the website, advertising technologies, service providers, business practices, or legal requirements. The current version will be posted on this page.

12. Contact

Cizren

Operated by: Guangzhou Medao Technology Co., Ltd.

Business License Entity: Guangzhou Medao Technology Co., Ltd.

Registered Address: Room 504, No. 6, Panlong West 5th Lane, Nancun, Baiyun District, Guangzhou, Guangdong, China

Email: service@cizren.com

Phone: +1 9294511308

Website: https://cizren.com/

AppLovin Privacy Information: https://legal.applovin.com/privacy/